Privacy Statement

Aspen Aerogels, Inc. 

Privacy Statement 

Last Updated: June 28, 2024 

Aspen Aerogels, Inc. and its subsidiaries and affiliates (“Aspen Aerogels,” “we,” or “us”) recognizes the importance of data privacy, and this Privacy Statement sets forth the terms and conditions with respect to how we process personal information. This Privacy Statement describes, among other issues, the types of personal information that we collect, the purposes for which we use it, the types of third parties with whom we share it, and any rights and responsibilities you may have with respect to such personal information. 

This Privacy Statement applies to the personal information you provide us when you access any website that we own, license, or otherwise operate and that links to this Privacy Statement (each, a “Site”), visit our offices, or otherwise contact or engage with us. For purposes of this Privacy Statement, the Site and all information provided therein shall be referred to collectively as the “Services.” 

PLEASE READ THIS PRIVACY STATEMENT CAREFULLY AS IT DESCRIBES YOUR RESPONSIBILITIES, RIGHTS, AND LIABILITIES. BY ACCESSING OR USING THE SERVICES OR OTHERWISE PROVIDING US WITH PERSONAL INFORMATION, YOU ARE CONSENTING TO THE TERMS OF THIS PRIVACY STATEMENT AND OUR TERMS & CONDITIONS AND ANY APPLICABLE COOKIE POLICY ON A SITE. 

You must be at least sixteen (16) years of age to access the Services. Aspen Aerogels is headquartered in the United States, and the personal information you provide to Aspen Aerogels may be processed and stored in the United States. For more information on our data transfer practices, please see Section 9 (Data Retention and Localization). 

1.   Scope  

 This Privacy Statement applies to personal information that Aspen Aerogels receives during its business operations as a “data controller” – which means we determine the purpose and means of processing such personal information. For purposes of this Privacy Statement, the term “personal information” means any information that, alone or in conjunction with other information or data, identifies or is linked to a particular individual or household and that is subject to, or otherwise afforded protection under, a data protection law, statute, or regulation. The term “personal information” does not include anonymized or de-identified data that is not attributable to a particular individual or household and that is not otherwise subject to a data protection law, statute, or regulation. Aspen Aerogels may anonymize or de-identify personal information, and such data is not subject to this Privacy Statement, and Aspen Aerogels may use such data for any purpose. 

 2.   The Types and Categories of Personal Information We Collect  

Aspen Aerogels collects personal information in order to provide our Services, comply with our legal obligations, promote our business interests, and for the other reasons set forth in this Privacy Statement. When you do not provide personal information to Aspen Aerogels, we may not be able to provide you the Services or to complete a transaction you requested. Generally, we collect the following types and categories of personal information during our business operations: 

  3.   Technical Data 

 When you access the Site, we collect certain data automatically using technical means and tools. This data relates to your device, as well as your experience on the Site and other websites, including the following: 

 Usage and Device Data. When you access and use the Site, we automatically collect details of your access to and use of the Site, including traffic data, usage logs and other communication data, and the resources that you access and use on or through the Site (e.g., browsing history, search history). We may also collect information about your device and internet connection, including the device’s unique identifier (e.g., device type, IMEI, Wi-Fi MAC, IP address), operating system, browser type, and mobile network information. The Site may collect “diagnostic” data related to your use of the Site, such as crash data and logs, performance data (e.g., launch time, hang rate, or energy use), and any other data collected for the purposes of measuring technical diagnostics. 

 Cookies and Tracking Data. We use “cookies” and other tracking technologies within the Site. A cookie is a small file placed on your smartphone or other device. It may be possible to refuse to accept cookies by activating the appropriate setting on your smartphone or device. However, if you select this setting, some parts of the Site may become inaccessible or not function properly. In addition, the Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to analyze data on your use of the Site (e.g., recording the popularity of certain content and verifying system and server integrity). The Site may collect data about the advertisements you have seen or engaged. For more information, see, where available, the Cookie Policy on each Site. 

 Site Monitoring. Please be aware that we, and our third-party service providers and business partners, use cookies and other tracking technologies within the Site to monitor and record any and all activities and communications to, from, and on, the Site in order to safeguard, improve, and analyze usage of, the Site, and for the other purposes listed in this Privacy Statement. For the avoidance of doubt, you hereby acknowledge, agree, and consent to, such monitoring and recording.  

 Non-Cookie Technologies. We may deploy on our Site certain types of “Non-Cookie Technologies” provided by our service providers to support our digital advertising programs. These technologies often include browser cache, locally stored objects, or the creation of a statistical identifier wherein an identifier, much like a cookie identifier, is calculated based on the characteristics of a browser or device that distinguishes it from other browsers or devices. These identifiers are calculated either from the data your browser or device shares automatically or with additional data specifically requested from your browser or device. For more information, see: here. 

 4.   Sources of Information 

We collect the personal information identified herein directly from you when you use our Services, through automated means when you are using the Site, and from third parties. More specifically, we collect personal information from the following sources: 

First Party / Direct Collection. We collect personal information directly from you when you use our Services (e.g., registering accounts, completing purchases, signing up for subscriptions), when you provide a Product Review (as defined below), or whenever you directly engage with us, such as when you visit our offices or premises or otherwise contact us. 

Automated Collection. As described above, we may collect information and data, such as usage data and cookies, through automated means when you use the Site (see “Technical Data” above). 

Third-Party Sources. We collect personal information from third parties, such as publicly available databases, social networking providers, advertising companies, our service providers, and third-party references. 

5.   How We Use your Information / Purpose of Collection 

We may use the personal information we collect about you in order to perform our Services, comply with our legal obligations, and promote our business interests. 

 For the avoidance of doubt, you hereby agree that Aspen Aerogels may contact you via any means, including via SMS/text message and email and through the use of autodialing systems and services, to furnish you information regarding a product order, shipping status, warranty-related information, and similar data and information pertaining to a commercial transaction.  

 6.   Sharing Information / Third-Party Disclosures 

 We may share your personal information with certain organizations and third parties in accordance with applicable law, including as set out below. However, we do not share personal information with third parties that we have reason to believe use such information for their own direct marketing purposes. 

Service Providers. We may share your personal information with companies that provide services on our behalf, such as hosting and analyzing the Site, conducting surveys and marketing on our behalf, processing transactions (including rebates and returns), tracking and responding to consumer questions or complaints, and performing analyses to improve the quality of our Services. 

Distributors and Business Partners. We may share your personal information with third parties that distribute our goods, products, and marketing materials.  

Business Restructuring. Circumstances may arise where, for strategic or other business reasons, Aspen Aerogels decides to sell, buy, divest, merge or otherwise reorganize our businesses. We may disclose your personal information to the extent reasonably necessary to proceed with the negotiation or with the completion of a merger, acquisition, divestiture or sale of all or a portion of Aspen Aerogels’ assets. 

Legal; Compliance; Legitimate Interests. We may disclose personal information (i) if required by law or government order, or with a legal process, (ii) to protect and defend our rights or property, or (iii) in urgent circumstances, to protect the health and personal safety of any individual. In addition, Aspen Aerogels may disclose your personal information to any third party when we believe such disclosure is necessary to defend or protect our legal, regulatory, or business interests. We may also disclose your information upon your express consent. 

Consent. In addition to the reasons for disclosure set forth herein, we may also disclose your personal information upon your consent. 

In the event that you facilitate a transaction with Aspen Aerogels, or request information from or otherwise engage with us, and such activities require Aspen Aerogels to share your personal information with a service provider or other third party, you hereby consent to such disclosure and/or direct Aspen Aerogels to intentionally disclose your personal information to the service provider or third party. 

7.   Social Media; Platform Data Rights 

We may engage with you on various social media platforms (e.g., Facebook, X, formerly Twitter, LinkedIn, Instagram, YouTube). If you contact us on a social media platform for customer support or for other reasons, we may contact you via the social media’s direct message tools. Those communications to and from us are governed by this Privacy Statement. However, your use of a social media platform is also subject to the policies and terms of the relevant social media platform. Certain social media platforms may also automatically provide us with your personal information, the information we receive will depend on the terms that govern your use of the social media platform(s) and any privacy settings you may have set. The Site includes social media features and widgets (e.g., the “Facebook Like” button, the “Share This” button) or interactive mini-programs that run on the Site. These features may collect your IP address and which Site page you are accessing and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Site. Your interactions with these features are governed by the privacy statement of the relevant social media platform that provides them. 

According to the terms and conditions governing certain social media platforms, you may request that the information, data, or other content we obtain from or through the social media platform (“Platform Data”) be deleted or modified. If you would like Platform Data related to you deleted or modified, please contacts us in accordance with the “Contact Us” section below and (i) identify the social media platform at issue and (ii) the Platform Data that you would like deleted and/or modified, and if modified, the modification to said Platform Data. We may also delete Platform Data if requested by the social media platform. 

8.   Links to Other Websites; Your Direct Third-Party Disclosures 

As a resource to you, the Site may include links to third-party websites or provide you the opportunity to disclose information directly to third parties. Our Privacy Statement does not apply to such third-party websites or organizations. You assume all privacy, security, and other risks associated with providing any data, including personal information, to third parties via the Services. For a description of the privacy protections associated with providing information to third parties, you should refer to the privacy statements, if any, provided by those third parties. 

Video Links. Clicking on videos on our Site may (i) take you to a third party’s site to play the video, or (2) play the video on the Site and this functionality may be supported by a third party’s site or technology (e.g., YouTube, YouTube API, Vimeo, or another third-party site). In any such case, by playing the video you may become subject to the third party’s terms and conditions, including, but not limited to, its terms of service and policies on privacy and collection and use of your information, including the legal terms from YouTube and Vimeo. 

 9.   Data Retention and Localization 

The period during which we retain your personal information varies depending on the purpose for the data processing. For example, we retain personal information for as long as needed to provide you with our Services, to facilitate transactions you have requested, to comply with our legal obligations (e.g., tax filings, export control laws), to engage in marketing activities, and for as long as is necessary to defend our legal or business interests. In all other cases, we retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Statement. 

Aspen Aerogels is based in the United States, and the personal information that we collect and process is retained and stored in the United States. Aspen Aerogels uses service providers that store personal information on our behalf in the United States and in other third countries. Please be aware that the United States, and these other third countries, may not provide the same level of protection of personal information as in your country, state, or other jurisdiction of residence or nationality, and when transferred to the United States or elsewhere, your personal information may be accessible by, or otherwise made available to, local government authorities and officials pursuant to judicial and/or administrative orders, decrees, and demands, and/or other domestic laws, statutes, and regulations. By continuing to provide us such information, you hereby acknowledge and agree that your personal information will be transferred to, and stored in, the United States and in such other third countries. 

10. Security  

We seek to protect the security of your personal information and use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. HOWEVER, NO INFORMATION SYSTEM CAN BE FULLY SECURE, AND WE CANNOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR PERSONAL INFORMATION. MOREOVER, WE ARE NOT RESPONSIBLE FOR THE SECURITY OF PERSONAL INFORMATION YOU TRANSMIT TO THE SITE AND/OR THE SERVICES OVER NETWORKS THAT WE DO NOT CONTROL, INCLUDING THE INTERNET AND WIRELESS NETWORKS, AND YOU PROVIDE US WITH ANY PERSONAL INFORMATION AND DATA AT YOUR OWN RISK. TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY DATA INCIDENT OR EVENT THAT MAY COMPROMISE THE CONFIDENTIALITY, INTEGRITY, OR SECURITY OF YOUR PERSONAL INFORMATION CAUSED BY A THIRD PARTY. The safety and security of your personal information also depends on you. Where we have given you (or where you have chosen) a username and password to access our Services, you are responsible for maintaining the security and confidentiality of those credentials and not revealing them to others. You must contact us immediately (and in any event within twenty-four (24) hours) if you have reason to believe that your username or password to our Services has been compromised. You acknowledge and agree that we may contact you via email or other electronic communications in the event we are legally required to notify you of a data security incident or event related to your personal information. 

11.   No Data Collected from Children 

The Site is not directed at, nor intended for use by, children. As a result, if you are under the age of sixteen (16), you are prohibited from accessing or using the Services (including the Site) or with providing us with your personal information. 

12.   Publicly Posted Information; Product Reviews 

You may, from time to time, have the ability to submit via the Site a comment on, provide an opinion about, rate, or otherwise discuss our Services (a “Product Review”). In other circumstances, you may directly provide us feedback on our business, our business sector, or the Services (“Feedback”). Any information or content you post in a Product Review or in your Feedback may be available to other users of the Site (and our social media platforms) and may be retrievable by third-party search engines, and third parties may also be able to download or share your Product Review and Feedback to social media websites or elsewhere. We recommend that you guard your privacy and anonymity and not upload any information in your Product Review and Feedback that you wish to remain confidential. Any third party with access to your information via the Site will be permitted to use the information in the same manner as if you submitted the information directly to that third party. Publicly posting any information on the Site is entirely voluntary on your part, and we recommend you carefully consider the information you choose to make publicly available. As between you and Aspen Aerogels, any and all Product Reviews and Feedback shall be considered our confidential and proprietary information. In order for Aspen Aerogels to utilize such Product Reviews and Feedback, you grant to Aspen Aerogels a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license, with the right to sublicense, under all relevant intellectual property rights, to use, publish, and disclose such Product Reviews and Feedback in any manner we choose and to display, perform, copy, make, have made, use, sell, and otherwise dispose of Aspen Aerogels’ and our sub-licensees’ products or services embodying such Product Reviews and Feedback in any manner and via any media we choose, without reference to the source. Aspen Aerogels shall be entitled to use Product Reviews and Feedback for any purpose without restriction or remuneration of any kind with respect to you and/or your representatives. 

13.   Your Responsibilities 

You are permitted, and hereby agree, to only provide personal information to Aspen Aerogels if such personal information is accurate, reliable, and relevant to our relationship and only to the extent such disclosure will not violate any applicable data protection law, statute, or regulation or infringe upon a person’s data privacy rights or privileges. IF YOU PROVIDE PERSONAL INFORMATION (INCLUDING PERSONAL INFORMATION CONCERNING A THIRD PARTY) TO ASPEN AEROGELS, YOU EXPRESSLY REPRESENT AND WARRANT TO ASPEN AEROGELS THAT YOU HAVE THE FULL RIGHT AND AUTHORITY TO PROVIDE ASPEN AEROGELS WITH SUCH PERSONAL INFORMATION (INCLUDING PERSONAL INFORMATION CONCERNING A THIRD PARTY) AND THAT ASPEN AEROGELS’ USE AND PROCESSING OF SUCH PERSONAL INFORMATION AS SET FORTH HEREIN WILL NOT VIOLATE ANY PERSON’S RIGHTS OR PRIVILEGES, INCLUDING RIGHTS TO PRIVACY. YOU HEREBY AGREE TO FULLY AND COMPLETELY INDEMNIFY ASPEN AEROGELS FOR ANY CLAIMS, HARM, OR DAMAGES THAT MAY ARISE FROM YOUR PROVISION OF PERSONAL INFORMATION (INCLUDING PERSONAL INFORMATION CONCERNING A THIRD PARTY) TO ASPEN AEROGELS. 

14.   Updating Your Information 

It is important that the personal information that you provide to us is accurate and reliable. You may request that we update your personal data or account by emailing [email protected]. 

 15.   Canada Privacy Rights 

Personal data (as the term is defined in the Personal Data Protection and Electronic Documents Act of Canada (“PIPEDA”)) will be collected, stored, used and/or processed by Aspen Aerogels in accordance with this Privacy Statement and Aspen Aerogels’ obligations under PIPEDA and other applicable Canadian provincial laws. Pursuant to these Canadian laws, you have a right to request access to your personal information and to request that inaccurate personal information be corrected. If you have submitted personal information to us and would like to have access to it, or have it corrected, please contact us in accordance with the “Contact Us” section listed below. When requesting access to, or correction of, your personal information, we will require that you verify our request via email, and we will request specific data from you to enable us to confirm the authenticity of the request and your identity, and to enable us to search our records and databases. We may charge you a fee to access your personal information, provided that we advise you of any such fee in advance. Your right to access personal information is not absolute, and we may not be able to allow you to access certain personal information in certain circumstances (e.g., if the information contains personal information of other persons or it is subject to legal privilege). In the event that we cannot provide you with access to, or the ability to correct, your personal information, we will use reasonable means to inform you of the reasons why, subject to any legal or regulatory restrictions. To delete your name from our electronic contact lists (text or email), please contact us in accordance with the “Contact Us” section listed below. If you have concerns with our data processing, you may file a complaint with the Office of the Privacy Commissioner of Canada. For more information about the Office of the Privacy Commissioner of Canada, please access its website. 

16. United States Privacy Rights

California Privacy Rights 

Data Privacy Rights. Pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA/CPRA”), California residents are entitled to certain data privacy rights:

• Right to Know (Specific Pieces of Personal Information). You have the right to know the specific pieces of your personal information that we have collected about you. 
• Right to Know (Categories of Personal Information). You have the right to know (i) the categories of personal information we have collected from you; (ii) the categories of sources from which the personal information is collected; (iii) the categories of your personal information we have sold or disclosed for a business purpose; (iv) the categories of third parties to whom your personal information was sold or disclosed for a business purpose; and (v) the business or commercial purpose for collecting or selling your personal information. 
• Right to Delete. You have the right to request that we delete your personal information that we have collected and retain. 
• Right to Correct. You have the right to request that we correct inaccurate personal information that we have collected and retain. 
• Nondiscrimination. You have the right not to be subject to discrimination for asserting your rights under the CCPA/CPRA. 

Submit a Privacy Request. To submit a privacy request, please contact us in accordance with the “Contact Us” section below. If you would prefer, you may designate an authorized agent to submit a privacy request on your behalf. An authorized agent must be registered with the California Secretary of State to conduct business in California. 

Privacy Request Verification Process. If you (or your authorized agent) make any request related to your personal information, Aspen Aerogels will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. In particular, Aspen Aerogels will, to the extent required or permitted by law, require you (or your authorized agent) to verify your request via email, request certain contact information or government identifiers, and we will match at least two pieces of such personal information with data that we have previously collected from you before granting you access to, erasing, or correcting, specific pieces or categories of personal information, or otherwise responding to your request. We may require written documentation that demonstrates a third party is authorized to serve as your agent for the purposes of submitting the requests set forth herein, unless you have provided the authorized agent with power of attorney pursuant to California Probate Code §§ 4121 to 4130. None of your privacy rights are absolute, and such rights are subject to legal and regulatory exceptions and exemptions. For more information about the CCPA/CPRA, please see: https://oag.ca.gov/privacy/ccpa. 

Opt-Out Rights / Do Not Sell My Personal Information. California residents have the right to opt out of the “sale” of their personal information. However, Aspen Aerogels does not sell your personal information to third parties for profit or monetary or other valuable consideration, and therefore we do not provide opt-out request processes for the sale of personal information (because we do not undertake such activities). 

Opt-Out Rights / Do Not Share My Personal Information. California residents have the right to opt out of the “sharing” of their personal information. Aspen Aerogels uses third-party analytical and targeted advertising features on our Site and similar web tools provided by our marketing partners, and such features, tools and marketing relationships involve the disclosure of your personal information to third parties and may constitute the “sharing” of your personal information for CCPA/CPRA purposes. To opt out of this sharing of your personal information in these circumstances, please click on the cookie management tool (sometimes visible as a “Cookie Settings” link on the footer of the Site) to set your cookie preferences. You, or your authorized agent, may also contact us in accordance with the “Contact Us” section listed below. 

Children. The Site is not directed at, and should not be used by, minors under the age of sixteen (16), and therefore Aspen Aerogels does not knowingly sell or share the personal information of minors under sixteen (16) years of age. 

Limit Use of Sensitive Personal Information. Aspen Aerogels does not use or disclose sensitive personal information for reasons other than those set forth in the CCPA/CPRA, and therefore we do not provide individuals with the ability to limit how we use or disclose such sensitive personal information. 

Colorado Privacy Rights 

Data Privacy Rights.  Pursuant to the Colorado Privacy Act (CPA), Colorado residents are entitled to the following data privacy rights: 

• To confirm whether or not we are processing your personal information and access such personal information, unless such confirmation or access would require us to reveal a trade secret. 
• To correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of your personal information. 
• To delete personal information provided by, or obtained about, you. 
• To obtain a copy of your personal information processed by us, in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. 

Submit a Privacy Request. To submit a privacy request, please contact us in accordance with the “Contact Us” section below. If you would prefer, you may designate an authorized agent to submit a privacy request on your behalf. 

Privacy Request Verification Process. If you make any request related to your personal information, Aspen Aerogels will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. In particular, before granting you access to, erasing, or correcting, specific pieces or categories of personal information or otherwise responding to your request, Aspen Aerogels will, to the extent required or permitted by law, (i) require you (or your authorized agent) to verify your request via email, (ii) request certain contact information or government identifiers, and (iii) match at least two pieces of such personal information with data that we have previously collected from you. None of your privacy rights are absolute, and such rights are subject to exceptions and exemptions. For more information about the Colorado Privacy Act, please see https://coag.gov/resources/colorado-privacy-act/. 

Privacy Requests Appeals Process. If you would like to appeal a decision Aspen Aerogels has made with respect to your privacy request, please email us in accordance with the “Contact Us” section listed below, with the subject line “ATTN: Privacy Appeals,” and describe the nature of your request, and the reason for requesting an appellate review. You may file privacy complaints with the Colorado Attorney General at: https://coag.gov/file-complaint/. 

Opt-Out Rights / The Sale of Personal Information. Colorado residents have the right to opt out of the “sale” of their personal information. However, Aspen Aerogels does not sell your personal information to third parties for monetary consideration or other valuable consideration, and therefore we do not provide opt-out request processes for the sale of personal information (because we do not undertake such activities). 

Opt-Out Rights / Targeted Advertising. Colorado residents have the right to opt out of having their personal information used for targeted advertising purposes. Aspen Aerogels uses third-party analytical and targeted advertising features on our Site and similar web tools provided by our marketing partners. To opt out of this sharing of your personal information in these circumstances, please click on the cookie management tool (sometimes visible as a “Cookie Settings” link) on the footer of the Site to set your cookie preferences. 

Opt-Out Rights / Profiling. Colorado residents have the right to opt out of having their personal information used for profiling in furtherance of decisions that produce legal or similarly significant effects. However, Aspen Aerogels does not engage in such activities. 

Connecticut Privacy Rights 

Data Privacy Rights. Pursuant to the Connecticut Act Concerning Personal Data Privacy and Online Monitoring, also known as the Connecticut Data Privacy Act (CDPA), Connecticut residents are entitled to the following data privacy rights: 

• To confirm whether or not we are processing your personal information and access such personal information, unless such confirmation or access would require us to reveal a trade secret. 
• To correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of your personal information. 
• To delete personal information provided by, or obtained about, you. 
• To obtain a copy of your personal information processed by us, in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means, provided we shall not be required to reveal any trade secret. 

Submit a Privacy Request. To submit a privacy request, please contact us in accordance with the “Contact Us” section below. If you would prefer, you may designate an authorized agent to submit a privacy request on your behalf. 

Privacy Request Verification Process. If you make any request related to your personal information, Aspen Aerogels will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. In particular, before granting you access to, erasing, or correcting, specific pieces or categories of personal information or otherwise responding to your request, Aspen Aerogels will, to the extent required or permitted by law, (i) require you (or your authorized agent) to verify your request via email, (ii) request certain contact information or government identifiers, and (iii) match at least two pieces of such personal information with data that we have previously collected from you. None of your privacy rights are absolute, and such rights are subject to exceptions and exemptions. For more information about the Connecticut Data Privacy Act, please see https://portal.ct.gov/AG/Sections/Privacy/The-Connecticut-Data-Privacy-Act. 

Privacy Requests Appeals Process. If you would like to appeal a decision Aspen Aerogels has made with respect to your privacy request, please email us in accordance with the “Contact Us” section listed below, with the subject line “ATTN: Privacy Appeals,” and describe the nature of your request, and the reason for requesting an appellate review. You may file privacy complaints with the Connecticut Attorney General at: https://portal.ct.gov/DCP/Complaint-Center/Consumers—Complaint-Center. 

Opt-Out Rights / The Sale of Personal Information. Connecticut residents have the right to opt out of the “sale” of their personal information. However, Aspen Aerogels does not sell your personal information to third parties for monetary consideration or other valuable consideration, and therefore we do not provide opt-out request processes for the sale of personal information (because we do not undertake such activities). 

Opt-Out Rights / Targeted Advertising. Connecticut residents have the right to opt out of having their personal information used for targeted advertising purposes. Aspen Aerogels uses third-party analytical and targeted advertising features on our Site and similar web tools provided by our marketing partners. To opt out of this sharing of your personal information in these circumstances, please click on the cookie management tool (sometimes visible as a “Cookie Settings” link) on the footer of the Site to set your cookie preferences. 

Opt-Out Rights / Profiling. Connecticut residents have the right to opt out of having their personal information used for profiling in furtherance of decisions that produce legal or similarly significant effects. However, Aspen Aerogels does not engage in such activities. 

Montana Privacy Rights 

Data Privacy Rights. Pursuant to the Montana Consumer Data Privacy Act (MCDPA), Montana residents are entitled to the following data privacy rights: 

• To confirm whether we are processing your personal information and access your personal information, unless such confirmation or access would require us to reveal a trade secret. 
• To correct inaccuracies in your personal information, considering the nature of the personal information and the purposes of the processing of your personal information. 
• To delete personal information about you. 
• To obtain a copy of your personal information previously provided by you to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the personal information to another controller without hindrance when the processing is carried out by automated means, provided we are not required to reveal any trade secret. 

Submit a Privacy Request. To submit a MCDPA privacy request, please contact us in accordance with the “Contact Us” section below. If you would prefer, you may designate an authorized agent to submit a MCDPA privacy request on your behalf. 

Privacy Request Verification Process. If you make any request related to your personal information, Aspen Aerogels will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. In particular, before granting you access to, erasing, or correcting, specific pieces or categories of personal information or otherwise responding to your request, we will, to the extent required or permitted by law, (i) require you (or your authorized agent) to verify your request via email, (ii) request certain contact information or government identifiers, and (iii) match at least two pieces of such personal information with data that we have previously collected from you. None of your privacy rights are absolute, and such rights are subject to exceptions and exemptions. 

Privacy Requests Appeals Process. If you would like to appeal a decision Aspen Aerogels has made with respect to your privacy request, please email us in accordance with the “Contact Us” section listed below, with the subject line “ATTN: Privacy Appeals,” and describe the nature of your request, and the reason for requesting an appellate review. You may file privacy complaints with the Montana Attorney General at: https://dojmt.gov/consumer/.  

Opt-Out Rights / The Sale of Personal Information. Montana residents have the right to opt out of the “sale” of their personal information. However, Aspen Aerogels does not sell your personal information to third parties for monetary consideration or other valuable consideration, and therefore we do not provide opt-out request processes for the sale of personal information (because we do not undertake such activities). 

Opt-Out Rights / Targeted Advertising. Montana residents have the right to opt out of having their personal information used for targeted advertising purposes. Aspen Aerogels uses third-party analytical and targeted advertising features on our Site and similar web tools provided by our marketing partners. To opt out of this sharing of your personal information in these circumstances, please click on the cookie management tool (sometimes visible as a “Cookie Settings” link) on the footer of the Site to set your cookie preferences. 

Opt-Out Rights / Profiling. Montana residents have the right to opt out of having their personal information used for profiling in furtherance of decisions that produce legal or similarly significant effects. However, Aspen Aerogels does not engage in such activities. 

Nevada Privacy Rights 

Aspen Aerogels does not currently conduct “sales” of personal information for purposes of Nevada law. Notwithstanding the foregoing, Nevada residents may submit a request directing us to not sell personal information we maintain about them to third parties who will sell or license their information to others. If you would like to exercise this right, please contact us in accordance with the “Contact Us” section listed below. 

Oregon Privacy Rights 

Data Privacy Rights. Pursuant to the Oregon Consumer Data Privacy Act (OCDPA), Oregon residents are entitled to the following data privacy rights: 

• To confirm whether we are processing your personal information and access your personal information, unless such confirmation or access would require us to reveal a trade secret. 
• To correct inaccuracies in your personal information, considering the nature of the personal information and the purposes of the processing of your personal information. 
• To delete personal information about you. 
• To obtain a copy of your personal information previously provided by you to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the personal information to another controller without hindrance when the processing is carried out by automated means, provided we are not required to reveal any trade secret. 

Submit a Privacy Request. To submit an OCDPA privacy request, please contact us in accordance with the “Contact Us” section below. If you would prefer, you may designate an authorized agent to submit a OCDPA privacy request on your behalf. 

Privacy Request Verification Process. If you make any request related to your personal information, Aspen Aerogels will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. In particular, before granting you access to, erasing, or correcting, specific pieces or categories of personal information or otherwise responding to your request, we will, to the extent required or permitted by law, (i) require you (or your authorized agent) to verify your request via email, (ii) request certain contact information or government identifiers, and (iii) match at least two pieces of such personal information with data that we have previously collected from you. None of your privacy rights are absolute, and such rights are subject to exceptions and exemptions. 

Privacy Requests Appeals Process. If you would like to appeal a decision Aspen Aerogels has made with respect to your privacy request, please email us in accordance with the “Contact Us” section listed below, with the subject line “ATTN: Privacy Appeals,” and describe the nature of your request, and the reason for requesting an appellate review. You may file privacy complaints with the Oregon Attorney General at: https://www.doj.state.or.us/consumer-protection/contact-us/  

Opt-Out Rights / The Sale of Personal Information. Oregon residents have the right to opt out of the “sale” of their personal information. However, Aspen Aerogels does not sell your personal information to third parties for monetary consideration or other valuable consideration, and therefore we do not provide opt-out request processes for the sale of personal information (because we do not undertake such activities). 

Opt-Out Rights / Targeted Advertising. Oregon residents have the right to opt out of having their personal information used for targeted advertising purposes. Aspen Aerogels uses third-party analytical and targeted advertising features on our Site and similar web tools provided by our marketing partners. To opt out of this sharing of your personal information in these circumstances, please click on the cookie management tool (sometimes visible as a “Cookie Settings” link) on the footer of the Site to set your cookie preferences. 

Opt-Out Rights / Profiling. Oregon residents have the right to opt out of having their personal information used for profiling in furtherance of decisions that produce legal or similarly significant effects. However, Aspen Aerogels does not engage in such activities. 

Texas Privacy Rights 

Data Privacy Rights. Pursuant to the Texas Data Privacy and Security Act (TDPSA), Texas residents are entitled to the following data privacy rights: 

• To confirm whether we are processing your personal information and access your personal information, unless such confirmation or access would require us to reveal a trade secret. 
• To correct inaccuracies in your personal information, considering the nature of the personal information and the purposes of the processing of your personal information. 
• To delete personal information about you. 
• To obtain a copy of your personal information previously provided by you to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the personal information to another controller without hindrance when the processing is carried out by automated means, provided we are not required to reveal any trade secret. 

Submit a Privacy Request. To submit a TDPSA privacy request, please contact us in accordance with the “Contact Us” section below. If you would prefer, you may designate an authorized agent to submit a TDPSA privacy request on your behalf. 

Privacy Request Verification Process. If you make any request related to your personal information, Aspen Aerogels will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. In particular, before granting you access to, erasing, or correcting, specific pieces or categories of personal information or otherwise responding to your request, we will, to the extent required or permitted by law, (i) require you (or your authorized agent) to verify your request via email, (ii) request certain contact information or government identifiers, and (iii) match at least two pieces of such personal information with data that we have previously collected from you. None of your privacy rights are absolute, and such rights are subject to exceptions and exemptions. 

Privacy Requests Appeals Process. If you would like to appeal a decision Aspen Aerogels has made with respect to your privacy request, please email us in accordance with the “Contact Us” section listed below, with the subject line “ATTN: Privacy Appeals,” and describe the nature of your request, and the reason for requesting an appellate review. You may file privacy complaints with the Texas Attorney General at: https://www.texasattorneygeneral.gov/consumer-protection  

Opt-Out Rights / The Sale of Personal Information. Texas residents have the right to opt out of the “sale” of their personal information. However, Aspen Aerogels does not sell your personal information to third parties for monetary consideration or other valuable consideration, and therefore we do not provide opt-out request processes for the sale of personal information (because we do not undertake such activities). 

Opt-Out Rights / Targeted Advertising. Texas residents have the right to opt out of having their personal information used for targeted advertising purposes. Aspen Aerogels uses third-party analytical and targeted advertising features on our Site and similar web tools provided by our marketing partners. To opt out of this sharing of your personal information in these circumstances, please click on the cookie management tool (sometimes visible as a “Cookie Settings” link) on the footer of the Site to set your cookie preferences. 

Opt-Out Rights / Profiling. Texas residents have the right to opt out of having their personal information used for profiling in furtherance of decisions that produce legal or similarly significant effects. However, Aspen Aerogels does not engage in such activities. 

Virginia Privacy Rights 

Data Privacy Rights. Pursuant to the Virginia Consumer Data Protection Act, Virginia residents are entitled to certain data privacy rights: 

• The right to confirm whether or not Aspen Aerogels is processing your personal information, and to access such personal information. 
• The right to request Aspen Aerogels correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information. 
• The right to request Aspen Aerogels delete your personal information. 
• The right to obtain a copy of the personal information that you previously provided Aspen Aerogels in a portable and, to the extent technically feasible, readily usable format that allows it to be transmitted to another entity without hindrance, where the processing is carried out by automated means. 

Submit a Privacy Request. To submit a privacy request, please contact us in accordance with the “Contact Us” section below. If you would prefer, you may designate an authorized agent to submit a privacy request on your behalf. 

Privacy Request Verification Process. If you make any request related to your personal information, Aspen Aerogels will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. In particular, Aspen Aerogels will, to the extent required or permitted by law, require you (or your authorized agent) to verify your request via email, request certain contact information or government identifiers, and we will match at least two pieces of such personal information with data that we have previously collected from you before granting you access to, erasing, or correcting, specific pieces or categories of personal information, or otherwise responding to your request. None of Virginia’s privacy rights are absolute, and such rights are subject to legal and regulatory exceptions. For more information on the Virginia Consumer Data Protection Act, see: https://lis.virginia.gov/cgi-bin/legp604.exe?211+ful+SB1392ES1. 

Privacy Requests Appeals Process; Complaints. If you would like to appeal a decision Aspen Aerogels has made with respect to your data privacy request, please email us at the following: [email protected] with the subject line “PRIVACY REQUEST: APPEALS” and describe the nature of your request, and the reason requesting an appellate review. Virginia residents may file privacy complaints with the Virginia Attorney General (https://www.oag.state.va.us/contact-us/contact-info). 

Opt-Out Rights / The Sale of Personal Information. Virginia residents have the right to opt out of the “sale” of their personal information. However, Aspen Aerogels does not sell your personal information to third parties for or monetary consideration, and therefore we do not provide opt-out request processes for the sale of personal information (because we do not undertake such activities). 

Opt-Out Rights / Targeted Advertising. Virginia residents have the right to opt out of having their personal information used for targeted advertising purposes. Aspen Aerogels uses third-party analytical and targeted advertising features on our Site and similar web tools provided by our marketing partners. To opt out of this sharing of your personal information in these circumstances, please click on the cookie management tool (sometimes visible as a “Cookie Settings” link on the footer of the Site) to set your cookie preferences. 

Opt-Out Rights / Profiling. Virginia residents have the right to opt out of having their personal information used for profiling in furtherance of decisions that produce legal or similarly significant effects. However, Aspen Aerogels does not engage in such activities. 

17. European Union (EU), Switzerland, and United Kingdom (UK) Data Protection Rights

Data Privacy Rights. If you are located in the EU, Switzerland, or the UK, you have the following data protection rights and privileges: 

• Right to Know. You may have the right to know about what personal information Aspen Aerogels collects and processes about you, including the types and categories of personal information we collect and process, the sources of such personal information, our retention criteria, with whom we share your personal information, cross-border data transfers, and how to file complaints and inquiries. 
• Access Rights. You may have the right to ask us whether we process any of your personal information and, if so, receive access to such personal information. When complying with an access request, we will also provide you with additional information, such as the purposes of the processing, the categories of personal information concerned as well as any other information necessary for you to exercise the essence of this right. 
• Rectification. You may have the right to have your personal information corrected/rectified in case of inaccuracy or incompleteness. Upon request, we will correct inaccurate personal information about you and, taking into account the purposes of the processing, update any incomplete personal information, which may include the provision of a supplementary statement. 
• Erasure. You may have the right to have your personal information erased, which means the deletion of your personal information by us. However, your right to erasure is subject to statutory limits and prerequisites (e.g., where your personal information is no longer necessary in relation to the initial purposes for which it was processed, your personal information was processed unlawfully). 
• Restriction of Processing. You may have the right to obtain the restriction of the processing of your personal information, which means that we suspend the processing of your personal information for a certain period of time. Circumstances which may give rise to this right include situations where the accuracy of your personal information is contested, but we need time to verify the inaccuracy (if any) of your personal information. 
• Data Portability. You may have the right to request we provide you with your personal information in a structured, commonly used and machine-readable format and to have such data transmitted directly to another controller, where technically feasible. 
• Right to Object. You may have the right to object to the processing of your personal information, which means you may request we no longer process your personal information. This only applies in case the “legitimate interests” ground (including profiling) constitutes the legal basis for processing (see below “Legal Basis for Processing”). However, at any time (and free of charge) you can object to having your personal information processed for direct marketing purposes. 
• Automated Decision Making. You may have the right to object to having us use your personal information to conduct automated decision making. However, Aspen Aerogels does not engage in any activity that subjects our customers, website users, survey participants, or others to a decision based solely on automated processing, including profiling, which produces legal effects, or similarly significant results, impacting them. 
• Withdrawing Consent. You also may withdraw your consent at any time if we are solely relying on your consent for the processing of your personal information. However, this will not impact our legal basis to process such personal information prior to the withdrawal of your consent. 

Complaints. You have the right to submit a complaint to a data protection authority responsible for overseeing our compliance with data protection law in your jurisdiction. Please see a list of potentially applicable regulatory authorities: 

• For data protection authorities in the EU, please see here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.  
• For the data protection authority in Switzerland, please contact the Federal Data Protection and Information Commissioner (https://www.edoeb.admin.ch/edoeb/en/home.html).  
• For the data protection authority in the UK, please contact the Information Commissioner’s Office (www.ico.org.uk).  

We would, however, appreciate the opportunity to address your concerns, so please feel free to contact us regarding any complaint you may have. We will not discriminate against individuals for exercising their data privacy rights or filing a privacy complaint.  

We will facilitate your exercise of the rights that apply to you in accordance with applicable law.  If you have questions about your rights or wish to exercise your rights, you can contact in accordance with the “Contact Us” section listed below. 

Legal Basis for Processing. For purposes of the EU/UK GDPR, we can collect and process your data under one of the following legal bases: 

• Consent. We can collect and process your data with your consent. For example, if you have given your consent to receiving marketing material from us at the point we collected your information. 
• Contractual Obligations. We need your personal information to comply with our contractual obligations. For example, if you have subscribed to one of our services, we use your personal information to fulfill, and deliver that service to you. 
• Legal Compliance. If the law requires us to, we may need to collect and process your data. 
• Legitimate interest. We may use your data as required in the normal course of operating our businesses and services unless our legitimate interests are overridden by your rights. 
• Vital interests. We may need to process your personal information if the processing is necessary to protect your vital interests (for example, health and safety reasons if you attend a meeting at an Aspen Aerogels location). 

18.  Do-Not-Track Signals  

Some web browsers may transmit “do-not-track” signals to the website with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are even aware of them. Unless otherwise required by law, we currently do not take action in response to these signals. 

19.   Persons with Disabilities 

Aspen Aerogels strives to ensure that every person has access to information related to our Services, including this Privacy Statement. Please contact us if you would like this Privacy Statement provided in an alternative format, and we will seek to meet your needs. 

20.   Employment Applications and Talent Management 

As part of our recruitment and talent management process, we collect personal information with respect to individuals who are interested in working for us. In this context, we collect employment and application data, such as the following: contact information (e.g., name, title, residential or postal address, telephone number, and personal email address); information in a curriculum vitae, resumé, cover letter, or similar documentation; details regarding the type of employment sought, willingness to relocate, job compensation and benefit preferences; health data (e.g., medical conditions); information related to your background, education, criminal record, credit history and similar data; information provided about or by your references or other third parties related to your employment history, skills, qualifications, or education; and information related to previous applications to us or previous employment history with us. When permitted by law, we may collect information about your race and ethnicity to assist with our diversity and inclusion programs. We use this information for the following purposes: to identify and evaluate job applicants; to verify your information; to complete employment, education, background and reference checks; to communicate with you about the recruitment process and your application; to comply with our legal, judicial, regulatory, administrative, or other corporate requirements; to analyze and improve our application and recruitment process; to accommodate individuals who may have specialized needs during the employment process; and to protect the rights, interests, and property of our business, other job applicants, employees, or the public, as required, or permitted, by law. We share this personal information with third parties (see “Sharing Information / Third-Party Disclosures”), and we may also use this employment and application data for any other purpose set forth in this Privacy Statement. 

21.   Events and Video Teleconferencing 

Aspen Aerogels hosts and uses video teleconferencing platforms to facilitate conferences, meetings, training events, and other programs. We often use online platforms that are owned and administered by a third-party service provider (e.g., Google, Zoom, WebEx, Skype for Business). Please be aware that our video teleconferencing may record the content, conversations, and discussions thereon, and such records may be stored or retained by our third-party service providers. By participating in our events and video teleconferencing, you hereby consent to the collection and retention of any information provided therein, and you hereby consent to the recording of such activities. 

22.   Changes to the Statement 

We reserve the right to amend this Privacy Statement at any time. We will notify you if this Privacy Statement is amended by updating the “Last Updated” section listed above. It is your responsibility to periodically review the Privacy Statement to determine whether any amendments have been made hereto. Your use of the Services, and continued use of the Services after any amendments are made to this Privacy Statement, signifies your consent to this Privacy Statement and any amendments hereto. We may, in our sole discretion, provide you communications, including via email or text messages, about changes to our Privacy Statement; however, such communications do not abrogate or otherwise limit your responsibility to periodically review the Privacy Statement to determine whether any amendments have been made hereto. 

23.   Contact Us 

If you have questions regarding this Privacy Statement or our handling of your personal information, would like to request more information from us, or would like to exercise a data privacy right, please contact our Privacy Champion at: (email) [email protected]; (mail) Aspen Aerogels, Inc., ATTN: DATA PRIVACY, 30 Forbes Road, Building B, Northborough, MA 01532 United States, or please use our interactive webform.